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Jobs and volunteering at YMCA North London

To find out more about any of our vacancies, please download the relevant Job Description.

If you would like to apply for one of our jobs, please download the Application Pack. This contains guidance notes on completing the form, the Application Form itself, and an Equal Opportunities Monitoring Form.

Please note that  applications will NOT be considered from any Employment or Recruitment Agencies and we will not discuss vacancies with any Agencies.

Receptionist

Location:Harringay Club, North London YMCA , Crouch End N8

Salary:£8.59ph

Holiday:Annual leave allowance given plus bank holidays

Benefits:Free Gym Membership and Free Child place in Holiday Clubs (subject to availability)

Hours:11.33hrs per week (averaged over the year) Mondays 5pm – 10pm, Thursdays 5pm – 10pm and every third Sunday 9:45am – 12:30pm

Contract:Part Time, Permanent

The Harringay club provides a range of sporting activities for both adult and children to improve their health and wellbeing. Our timetable has a large choice of gymnastics, dance, ballet, drama, yoga and martial art classes.

Job Purpose

The purpose of this role is to provide a high quality and efficient front of house service for the Harringay Club. The post holder will also be expected to assist in the smooth efficient running of the Harringay Club, and deliver an excellent administration service to customers and staff, whilst promoting a tolerant and caring environment.

NL YMCA operates a safer recruitment process therefore adequate training will be given to the successful candidate in order to aid with fulfilling this role to their highest potential.

For full description, organisation brief and application pack please follow the links below.

Closing date: Friday 7th April 2017 12 noon

Interviews: Week commencing 10th April 2017

YMCA North London is an equal opportunities employer. We value the importance of diversity and positively welcome applications from all members of the community, including those with disabilities. As a responsible employer we follow safer recruitment guidelines and will not accept a CV in lieu of a completed application form.  The successful candidate will be expected to declare all previous offences and to undergo an Enhanced Disclosure via The Disclosure and barring service.

Download the Job Description for this role, as a PDF

Download the application pack for this role, as a Word Document

 

Income Officer (Part-Time)

Location: YMCA North London (Crouch End, N8)

Contract: Permanent, part-time (28 hours) Monday to Sunday working rotating shifts between 08:00- 20:00

Salary: £16,980.80

Benefits: 25 days annual leave (pro-rata); Free Gym Membership and Free Child place in Holiday Clubs (subject to availability)

YMCA North London is an independent charitable organisation affiliated to the national and international YMCA movement.

In November 2015 we were delighted to have been awarded the prestigious honour of YMCA of the Year at the YMCA Youth Matters awards.  In addition, one of our Programme team members was awarded Young Leader of the year.

We want to recruit an Income Officer to support a caseload of young people to manage their money in a way that prevents them from getting in to arrears. Working within the benefits system to ensure residents maximise their income and meet what is required of them to maintain their benefits. In the eventuality of clients falling in to arrears; staff are to engage in effective income recovery techniques to prevent these from escalating and reduce.

This post will be 28 hours per week working rotating shifts Mon-Sun (weekend cover will be required) and the Shifts will be between 08:00-22.00.

The post holder will be responsible for ensuring frontline staff deliver an excellent standard of support to 157 residents in the areas of maximising income, arrears management and budgeting. This means upholding internal procedures and honouring external funding requirements.

Duties will include monitoring all resident’s accounts on a weekly basis and carry out appropriate tasks to prevent and reduce the likelihood of further debt; Working with Housing Benefit to ensure clients are providing appropriate information and their claim is consistently in payment; Following the rent management procedure and ensure clients are issued with appropriate warnings before they reach the eviction stage; Challenging any Housing Benefit underpayments or overpayments to ensure the cost to the resident and the organisation is limited; Following up Former Resident Arrears to recover any existing arrears and put forward for write off when this is not possible; Completing all monthly arrears tasks within the deadlines provided by line manager; Completing budgeting workshops on a weekly basis for residents who are at risk of eviction

Candidates should possess a high degree of professionalism and be efficient and effective in carrying out their duties.

Experience in a similar housing setting is highly desirable.

Further details about the organisation and our activities can be found here on our website.

Closing date: 9.00am Thursday 2nd March 2017

Interview date:  Week Commencing 6th March 2017

YMCA North London is an equal opportunities employer. We value the importance of diversity and positively welcome applications from all members of the community, including those with disabilities. As a responsible employer we follow safer recruitment guidelines and will not accept a CV in lieu of a completed application form.  The successful candidate will be expected to declare all previous offences and to undergo an Enhanced Disclosure via The Disclosure and barring service.

Download the Job Description for this role, as a PDF

Download the application pack for this role, as a Word document

Customer Service Assistant/ Receptionist

Location: YMCA North London (Crouch End, N8)

Contract: Permanent, full-time (35 hours) Monday to Friday working rotating shifts 07:30- 15:30 or Midday till 20:00 p.m.

Salary: £19,000.00 pa

Benefits: 25 days annual leave pro-rata, Free Gym Membership and Free Child place in Holiday Clubs (subject to availability)

YMCA North London is an independent charitable organisation affiliated to the national and international YMCA movement.

In November 2015 we were delighted to have been awarded the prestigious honour of YMCA of the Year at the YMCA Youth Matters awards.  In addition, one of our Programme team members was awarded Young Leader of the year.

We want to recruit a Customer Service Assistant to provide an effective and efficient front of house service for the hostel and hostel facilities.

This post will be 35 hours per week with shift work Mon-Fri (weekend cover maybe required from time to time) and the Shifts will be, 7:30-3:30 and 12:00-8pm

The Customer Service Assistant will also be expected to assist in the smooth efficient running of the hostel, deliver an effective quality administration service to residents and staff, whilst promoting a tolerant and caring environment within the hostel.

The post holder will be responsible for maintain the highest standards of customer service at all times by welcoming customers, residents and visitors to the hostel and providing accurate information concerning hostel programmes and activities to interested parties.

Duties will include presenting a caring and professional image as the first point of contact for YMCANL over the phone or at the reception area; Ensuring that adequate stocks of information packs, programmes and relevant leaflets are available at reception for interested parties; Ensuring the safety and security of visitors, residents and staff at all times and taking a responsible attitude towards maintaining the premises and facilities of the YMCA; Handling telephone enquiries, recording messages from incoming calls and transferring calls; Assisting with evacuations by keeping the visitor and resident signing in book up to date and to hand at all times; Collecting and advising residents’ and former residents on the status of their rent account, including any Housing Benefit contributions; Recording of all queries, complaints, lost property and repairs and ensuring the information is delegated to, and resolved by, the relevant department; Booking residents in/out of the database system; Sorting and logging post on a daily basis and ensure it is signed for by the relevant person.

Candidates should possess a high degree of calm and professionalism and be efficient and effective in carrying out their duties.

Experience in a Customer Service or Reception role working in a similar housing setting is highly desirable.

Further details about the organisation and our activities can be found here on our website.

Closing date: 9.00am Thursday 23rd Feb 2017

Interview date:  Week Commencing 27th Feb 2017

YMCA North London is an equal opportunities employer. We value the importance of diversity and positively welcome applications from all members of the community, including those with disabilities. As a responsible employer we follow safer recruitment guidelines and will not accept a CV in lieu of a completed application form.  The successful candidate will be expected to declare all previous offences and to undergo an Enhanced Disclosure via The Disclosure and barring service.

Download the Job Description for this role, as a PDF

Download the application pack for this role, as a Word document