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Support Services

Support staff are available for residents of the hostel from 7.30am- 8pm Monday to Friday and 8am-4pm at weekends.

Support services are provided in line with our values:

  • We seek out
    We actively look for opportunities to make a transformative impact on young lives in the communities where we work, and believe that every person is of equal value.
  • We welcome
    We offer people the space they need to feel secure, respected, heard and valued; and we always protect, trust, hope and persevere.
  • We inspire
    We strive to inspire each person we meet to nurture their body, mind and spirit and to realise their full potential in all they do.
  • We speak out
    We stand up for young people, speak out on issues that affect their lives, and help them to find confidence in their own voices.
  • We serve others
    We are committed to the wellbeing of the communities we serve and believe in the positive benefit of participation, locally and in the wider world’.

The story of one of our recent residents

“I originally became homeless after travelling to London for work only to be made redundant and thus unable to cover my rent.

Having no friends or family in London and determined to succeed, I braved homelessness in hope that the journey i was about to embark upon would have a twist of fate along the way and something incredible may come of my experience.

After keeping this from my family and ensuring them “work and life” was great in London, i spent time in a homeless shelter eventually being transferred to North London Hornsey YMCA.

From the day I moved in, the staff members were friendly, polite, gentle and supportive in their approach.

I used my initial weeks to recover my strength and re-focus my mind, having hot meals provided and access to the gym facility’s, I found it an environment where you can focus on one’s wellbeing and begin to regain routine, normality and stability in your life.

With a wide range of residents from all corners of the globe I made friends with people I never dreamed of meeting, learning different cultures, languages, traditions, Eventually coming to the realisation that were all not so different after all.

I remember the day I woke one morning and something had changed from within. By that same evening I had 3 job interviews and hope was re-kindled.

I got the job for the company I had hoped, signed off both job seekers allowance and housing benefit, moved into privately rented accommodation and my life has grown from strength to strength since.

In hindsight I believe the NLYMCA and its residents are portrayed and viewed by certain members of society in an overall negative manner. I can only assume this is through a lack of understanding and awareness the damaging effects of homelessness and/or childhood experiences can have.

I fully support the YMCA and the part it plays in helping to rebuild young men and women’s lives.

Looking back, was it all worth it to be where I am currently…truly.”