What to do if you see someone sleeping rough

We recommend you contact StreetLink, the rough sleeper referral service for England and Wales. You can either call 0300 500 0914, visit streetlink.org.uk or download their app from the Apple or Google Play store.

StreetLink staff will then be able to connect rough sleepers with local street outreach teams or other support groups in the local area. The service accepts calls from the public and self-referrals from current rough sleepers.

If you are immediately concerned about the health of a rough sleeper, dial 999 for the emergency services.

What to do if someone you know is worried about becoming homeless

Several different organisations can provide support and guidance if someone is in a housing crisis. Options include:

  • Your local council’s Housing department – find contact details for your local council in the council directory.
  • Shelter Line – homelessness charity Shelter offers a freephone national housing advice line on 0808 800 44 44.
  • Citizens’ Advice offers practical, impartial information online and at a local level.
  • Samaritans are available to listen to you 24/7 on 08457 909090.

Alternatively, you can continue to support your local YMCA by volunteering or setting up a regular or one-off donation.

Thank you once again from everyone at YMCA.